Job Description

Who We Are

Sauron protects your family and home, bringing the innovations of autonomous robots and self-driving cars to residential security. Our team is led by veteran entrepreneurs and roboticists, alumni of Zipline, Tesla, Apple, and Google. Sauron has raised an $22M seed round led by A* and Atomic with participation from other leading venture capital firms and angel investors, including 8VC and Flock Safety CEO Garret Langley.

We are looking for proactive individuals with a passion for security, technology, and providing exceptional service to high-net-worth clients. If you’re excited about working in a dynamic operations center environment and being part of a high-performing team, apply today!

The Role | Security Operations Specialist

As a Security Operations Specialist, you will be a key part of our in-house operations center team, providing real-time monitoring of AI-driven security systems to safeguard our clients' homes and families. This is an on-site role, where you will be responsible for anticipating and responding to potential security threats, delivering a seamless client experience, and working in close collaboration with our engineering team. Flexibility and adaptability are key as we scale, and teamwork is essential to the success of the operations center.

We Value

• Exceptional Communication and Professionalism: You communicate effectively with both internal teams and high-net-worth clients, always maintaining a warm, polished, and confident presence.

• Attention to Detail & Excellence: You have a keen eye for detail and take pride in maintaining the highest standards in every aspect of your work.

• Adaptability in a Startup Environment: You embrace change and can roll up your sleeves to assist with tasks that may fall outside your core responsibilities.

• Composure Under Pressure: You excel in high-stress situations, making quick, informed decisions while maintaining professionalism and composure.

You Will Contribute By

• Advanced Security Monitoring: Oversee AI-driven surveillance systems and access control, responding to potential security incidents with precision and ensuring real-time protection of clients’ assets and loved ones.

• Client Interaction: Act as the primary point of contact for security events, delivering a seamless and high-quality experience for clients while upholding the discretion and privacy standards expected in a luxury service.

• Emergency Response & Crisis Management: Coordinate with authorities, executives, clients, and staff during urgent or high-pressure situations, maintaining calm and professionalism.

• Communication Excellence: Provide clear, concise, and professional communication across all levels of the organization, ensuring transparency and trust.

• Data Annotation & System Feedback: Enhance our AI systems by annotating data and providing feedback to improve the accuracy of threat detection.

• Documentation & Reporting: Maintain detailed logs of incidents, communications, and actions taken to ensure full transparency.

• Cross-Functional Support: As part of a growing startup, contribute to tasks outside your direct role, supporting the broader operations team as needed.

Your Background Includes

• Relevant Experience: Background in Executive Protection, Intelligence, Operations, Critical Incident Management, Corporate Security, or related fields.

• Operations & GSOC Experience: Previous experience in a Global Security Operations Center (GSOC) or a similar role, with an understanding of its critical functions.

• Educational Credentials: An undergraduate degree in IT, Criminal Justice, Political Science, or a related field, or 5+ years of experience in law enforcement, military, or intelligence roles.

• Flexibility: Willingness to work evenings, odd hours, and weekends, sometimes with little notice, to meet the needs of our clients.

Nice to Have

• Luxury Service or Executive Protection: Experience providing luxury customer service or in an executive protection role.

• Growth-Oriented Mindset: A desire to grow into leadership roles such as Lead Operator as our team expands.

Work Environment & Schedule

• This is an on-site role in our state-of-the-art operations center, with no remote work.

• Shifts will be 10 hours. This is for the Overnight shift, Thursday - Saturday and every other Wednesday (9pm - 7am). Shifts may include holidays as part of a 24/7 operation.

Growth & Development

As an early team member, you will have the opportunity to shape the development of protocols and contribute to system improvements. We offer growth opportunities within the company, with paths to advance into lead operator or other management roles.

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