Wholesale Customer Service Representative Job at Karen Kane, Los Angeles, CA

a1JZdDdsY1Z5VE43YkR6UjgvelA4K3grdUE9PQ==
  • Karen Kane
  • Los Angeles, CA

Job Description

As a Wholesale Women's Apparel Customer Service Representative, you will be the primary point of contact for our retail clients, providing outstanding support and assisting with order inquiries, product information, and more. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers succeed.

Key Responsibilities:

  • Process and manage customer orders, ensuring accuracy and timely fulfillment.
  • Manage return approvals and processing.
  • Manage major department store orders; shave inventory, edit & revise orders as needed.
  • Assist clients with product inquiries, including availability, sizing, and style details.
  • Troubleshoot and resolve customer complaints or concerns, aiming for quick and effective solutions.
  • Provide product recommendations and advice based on customer needs and trends.
  • Coordinate with warehouse and shipping teams to ensure on-time delivery and handle shipping-related issues.
  • Maintain accurate records of customer interactions, orders, and feedback in our CRM system.
  • Follow up with customers to ensure satisfaction and encourage repeat business.
  • Collaborate with the sales team to identify and capitalize on upselling or cross-selling opportunities.
  • Stay up-to-date on our product offerings, industry trends, and competitors to best assist customers.

Qualifications:

  • Previous experience in customer service, preferably in the wholesale or retail apparel industry.
  • Strong verbal and written communication skills, with a professional and friendly demeanor.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to multi-task and manage multiple customer accounts simultaneously.
  • Proficiency with Microsoft Office Suite and CRM software (experience with [CRM name, e.g., Salesforce, HubSpot] is a plus).
  • Ability to thrive in a fast-paced environment while maintaining a positive attitude.
  • Knowledge of fashion trends and apparel-related terminology is a plus.
  • High school diploma or equivalent; college degree preferred.

Job Tags

Similar Jobs

Beacon Hill

Part Time Office Assistant- $22/hour! Job at Beacon Hill

 ...and distribute incoming mail office-wide Assist in filing and organizing documentation, paperwork, and electronic files Perform data entry Assist with additional administrative projects as directed This contract position pays up to $22/hour depending on... 

California Correctional Health Care Services

Clinical Social Worker - Telemental Health - Rancho Cucamonga Job at California Correctional Health Care Services

 ...Senior Psychologist Supervisor or the Supervising Psychiatric Social Worker, Telemental Health (TMH) Program, the Clinical Telesocial Worker...  ...about the job in the . Working Conditions Travel may be required. Position(s) eligible for hybrid telework,... 

About Play

Early Intervention- Family Trainer- Charleston Job at About Play

 ...Early Intervention Specialist (Family Trainer) **Must reside in South Carolina for consideration****Must have at least 1 year ofExperience w Children 0-6 Yr** Are you seeking a career where your skills and passion for delivering quality care makes a positive difference... 

Bird Conservancy of the Rockies

Seasonal Crew Leader -- Mexican Spotted Owl Monitoring (3 positions) Job at Bird Conservancy of the Rockies

 ...Title : Seasonal Crew Leader -- Mexican Spotted Owl Monitoring (3 positions) FLSA Status: Seasonal / Non-exempt / Hourly Reports to: Avian Ecologist Direct Reports: Field Technicians and Interns Location: New Mexico and Arizona Salary: $22 - $23/hour... 

The Arc of Colorado

Social Worker (Medical Social Worker) Job at The Arc of Colorado

 ...Join our caring team as a Medical Social Worker, where you'll support patients and families in...  ...A solid educational foundation in social work, often a Bachelors or Masters degree in...  ...~ Flexible working hours ~ Work-from-home options ~ Mobile and communication allowance...