Job Description

Position: Senior BI Analyst

Location: Hybrid onsite Tuesday-Thursday

• Atlanta, GA 30326
• Tempe, AZ 85281

Duration: Permanent Full-time position

Compensation: $ 90,0000 - $110,000 +10% bonus

Must Haves

• 5 years in data analytics focused role leveraging SQL for ETL processes, data cleaning, and analytics
• Experience with Adobe Analytics for gathering data and analytics
• Previous experience creating visualizations and reports in Power Bi
• Previous experience gathering use cases and requirements from the business in order to produce the necessary data and reports to drive business decisions
• Experience triaging user errors from the business, data not loading properly etc.

Plusses:

• Azure App Insights experience specifically troubleshooting data usage
• Azure DevOps

Summary:

The Senior Analyst will be work on the Customer Experience team focused on 2 main products: customer portal and design preview. This role will be is responsible for gathering requirements from the business, extracting the necessary data, performing analysis of highly complex applications, and creating visualizations and reports to drive business decisions This role will also be providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership. Contributions are felt across a breadth of development efforts. Has a working knowledge of advanced concepts, practices, and procedures. Demonstrates a keen understanding of both IT and the business we support. Serves as a subject matter expert for the application, for technologies and integrations, or business processes.

Primary Job Responsibilities:

• Conducts analysis of business and system processes, system data, integration, and reporting.
• Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures.
• Serves as the application and technical subject matter expert.
• Provides defect management of applications, systems, databases, or websites.
• Predicts potential problems and provides recommendations and documents solutions according to approved standards/procedures.
• Provides expertise on the resolution of the most complex system design and integration problems.
• Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.
• Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots highly complex production issues and acts as escalation point. Evaluates and follows through on issues and problems until resolved.
• Identifies and leads process improvement efforts within teams.
• Contributes to and champions best practices, methods, standards, and processes.
• Leads analysis for the evaluation and selection of new analysis solutions and tools.
• Leads knowledge sharing and shared understanding amongst the team.
• Perform other duties as assigned.

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