Job Description

Job Responsibilities

The Resident Manager will serve as the onsite Superintendent, responsible for Property Management, Facilities Maintenance, and Customer Service for NYC residential luxury apartment buildings.

• Efficiently manage and respond to all building work orders and tenant requests for repairs in a timely and professional manner using Building Link. Ensure that all building work is adequately tracked and monitored through these systems.
• Daily inspection, monitoring and maintenance of all building systems including but not limited to HVAC, plumbing, electrical, security, cable/telecommunications, fire and safety, etc.
• Highly skilled in 1) diagnosis of potential problems that may arise in the physical plant and 2) implementation of proactive and cost effective solutions that offer minimal disruption to tenants.
• Coordinate with property manager to implement and maintain robust preventative maintenance procedures for ongoing building upkeep.
• Supervise the daily janitorial upkeep of all building common areas in a manner expected of a luxury rental building.
• Maintain up-to-date inventory of building supplies and ensure proper storage of cleaning supplies, chemicals, tools and equipment for the safety of staff and residents.
• Supervise the turnover of apartments in an expeditious and cost-effective manner to ensure available units are available to market in mint condition in as short a period as possible. Coordinate with Property Manager and Leasing staff on the management of building turnover and move-ins of new tenants.
• Supervise and ensure high quality execution for all building work done by external vendors and third-party contractors. Continuously review existing contracts to ensure they 1) offer the most cost-effective solution for services provided and 2) remain competitive in current market environment.
• Ensure building and grounds are in compliance with all required city, state, and federal ordinances.

Qualifications

Experience

• Ideal candidate will have previous experience as Resident Manager / Superintendent at a luxury rental building
• Applicants with extensive experience as a handyman at a large-scale luxury rental building would also be considered
• References from relevant previous employers
• College degree preferred but not required if prior direct experience and proven track record in a similar role can be demonstrated

Technical Skills

• Extensive technical background and direct experience in the diagnosis, monitoring and maintenance of different in-apartment and overall building systems
• Direct experience and understanding in the diagnosis, repair, servicing, and maintenance of Packaged Terminal Air Conditioner (PTAC) units / Heat Pumps / RTU units and other common area split system units
• Strong mechanical experience a requirement with a greater understanding of Gas-Powered Condensing Boilers AERCO Units, Cooling Towers and multi zone water distribution centers
• Experience using Building Link and Key Link to track building activity and develop management reports on staff utilizations and tenant interactions
• Ability to troubleshoot and replace domestic cold water and hot water circulating pumps, overhaul pumps when needed, perform annual preventive maintenance on mechanical equipment as needed and establish other cost effective maintenance procedures
• Current FDNY S12 and S13 Certificates of Fitness & S95 Certificate of Fire Alarm Systems required

Leadership/Management Skills

• Team player able to work well with others
• Reliability essential, company man, proven track record and high degree of loyalty.
• Strong bias towards customer service and managing tenant relationships in an extremely professional and courteous manner
• Excellent written and oral and communications skills
• Exemplary work ethic and attention to detail with and focus on building cost control and efficiency
• Multi-tasking and management of multiple complex projects concurrently
• Ability to lead by example but also formally train and motivate existing building staff to uphold highest standards of customer service
• Proficiency with Microsoft Excel and Microsoft Outlook
• Understanding of financial management concepts including budgeting, forecasting, and cost control

Compensation/Benefits

• Highly competitive salary and benefits package commensurate with relevant experience
• Union position
• Residence in a luxury apartment in the building with parking

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