Job Description

Job Summary Responsible for coordinating and directing all patient experience activities within the assigned system. Monitors and negotiates patient satisfaction initiatives to ensure high client and customer satisfaction, account retention, employee relations, and achievement of financial goals. Ensures compliance with all policies and procedures. Key Responsibilities Track financial incentives, penalties, and reporting related to patient satisfaction performance. Maintain and support client satisfaction to ensure account retention. Administer and respond to client/customer surveys promptly. Monitor and follow up on patient satisfaction initiatives. Develop and monitor patient satisfaction action plans tailored to each account. Participate in hospital committees (e.g., Patient Satisfaction, Nursing, Administration). Ensure compliance with regulatory agencies (CMS, JCAHO). Promote and monitor regional patient satisfaction improvements. Stay updated on industry conditions and patient satisfaction trends. Collaborate with on-site management to meet operational goals. Participate in conference calls and departmental learning sessions. Recognize employee achievements related to patient satisfaction programs. Develop and implement training plans for patient satisfaction success. Prepare patient satisfaction reports for management. Standardize forms and data for departmental operations. Preferred Qualifications HS diploma/GED required; 4-year degree preferred. 2-3 years in customer service training. Hospitality and healthcare experience preferred. 3-4 years in service-oriented operations. Strong coaching and training skills. Excellent organizational and multi-tasking skills. Proficient in Microsoft Office Suite. #J-18808-Ljbffr Compass Group

Job Tags

Similar Jobs