At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Summary:
Provide customer, field sales and service support by handling order processing and fulfillment.
Essential Functions:
Provide world-class level customer service experience to both internal and external customers.
Daily filing and recordkeeping functions will be required.
Process all orders received from order review, order entry into Great Plains & ASC, to PO receipt and shipping transaction in Oracle.
Process internal order requests such as: in-service, service order, service depot, evaluations, and demos orders.
Manage demo equipment tracking and logistics.
Drive the order fulfillment process as liaison between customers and internal resources to ensure timely delivery of orders. This includes working with Operations to expedite parts or materials needed to meet customer requirements.
Prepare documentation to ship orders domestically & internationally including Dangerous Goods.
Send out delivery notifications to internal and external customers, as required.
Coordinate shipments with freight forwarders.
Act as a point of contact and engage necessary resources needed to answer or resolve order related inquiries and issues. Such as OBF, Complaints, and any shipping discrepancies.
Research and update customer records and installed base as necessary.
Skill Requirements:
Ability to utilize/develop tools including database, spreadsheet(s), email or any other means available to effectively perform the required task(s).
Ability to professionally interact with internal and external customers, understand, handle, and escalate customer problems in a timely manner.
Excellent follow through skills, interpersonal skills, hardworking, a self-starter and problem solver. Must have excellent attention to detail and accuracy.
Positive attitude, responsible, dependable, reliable, and dedicated.
Ability to calmly interact with angry customers. Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
Strong data entry, written and verbal skills.
Ability to multi-task and work in a fast-paced environment.
Must be able to work independently and in a team environment.
Must be Hazardous Material trained and hold a current certification for Lithium-Ion Batteries.
Education/Training/Experience Requirements:
2+ years of sales order administration, sales support, or order fulfillment experience.
1+ years of experience of export experience preferred but not required.
Intermediate to expert level of Microsoft Excel expertise.
The hourly rate for this position can range from $25 to $32. The actual compensation may vary outside of this range depending on geographic location, work experience, education, and skill level.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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