Manager, Quality & Patient Experience Job at Grider Support Services LLC, Buffalo, NY

bWhFbzdsSVJ5REYvYXpYVzlQUE8vZWg3dXc9PQ==
  • Grider Support Services LLC
  • Buffalo, NY

Job Description

Job Description

Job Description

Premier Health Partners i n partnership with Erie County Medical Center -- Posted by Grider Support Services, LLC on behalf of our sister organization,

Premier Health Partners is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community. We are seeking a Manager, Quality & Patient Experience who will play a key leadership role in shaping how care is delivered across our organization. This individual will lead quality improvement initiatives, analyze outcomes, and foster a culture centered on compassion and excellence. You will collaborate across clinical and operational teams to enhance patient satisfaction and support measurable, lasting improvements in care.

???? Location: 30 North Union Road Williamsville, NY ???? Department: Corporate - Operations ???? Shift: Full-Time | Monday–Friday, 8:00 AM – 4:00 PM

Job Duties

  • Design, implement, and oversee quality improvement programs aligned with clinical best practices and regulatory standards.
  • Monitor performance data and quality metrics to identify gaps and drive targeted improvements.
  • Ensure ongoing compliance with accreditation and regulatory requirements related to patient safety and care standards.
  • Lead initiatives to enhance patient engagement and satisfaction across all touchpoints.
  • Track and analyze patient feedback to identify trends and opportunities for service enhancement.
  • Partner with clinical teams and leadership to address patient concerns and implement service recovery strategies.
  • Develop and report on KPIs related to quality, safety, and patient experience for internal leadership.
  • Use data analytics to support continuous improvement and informed decision-making.
  • Act as a liaison across departments and specialties to align quality and patient experience efforts with organizational goals.
  • Educate and train staff in quality improvement methodologies and best practices for patient-centered care.
  • Lead multidisciplinary projects focused on improving outcomes and reducing care variability.
  • Support and promote a culture of accountability, innovation, and excellence in every patient interaction.

Benefits : We offer a competitive salary and benefits package. The hiring range is between $75,000 to $92,000* annually. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts!

Qualifications

Education:

  • Bachelor’s degree or related experience, required
  • Lean Six Sigma Green Belt Certification, preferred

Experience:

  • Minimum of 5 years of experience in quality improvement, patient experience, or healthcare operations
  • Minimum of 2 in an ambulatory or outpatient services setting

Skills & Competencies:

  • Knowledge of regulatory and accreditation standards, such as The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), and National Committee for Quality Assurance (NCQA).
  • Strong analytical skills with experience in performance measurement and data-driven decision-making.
  • Excellent communication and leadership skills, with the ability to influence and engage stakeholders at multiple levels.
  • Experience with patient satisfaction survey tools and quality improvement methodologies.
  • Proficiency in electronic health records (EHR) and other software applications

Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or

Job Tags

Holiday work, Full time, Shift work, Monday to Friday,

Similar Jobs

The Winsor School

Cross Country Varsity Coach Job at The Winsor School

 ...array of diversity efforts and programs, and participating in the greater Boston community. Cross Country The School is seeking an Assistant Varsity Cross Country Coach for the Fall 2025 season. Practices begin on August 24 and conclude on November 15, 2025... 

Globe Life Insurance

Remote- Customer Service Representative Job at Globe Life Insurance

 ...Job Description Job Description Join the fastest-growing Insurance Industry in US and Canada! Unleash Your Potential: Remote- Customer Service Representative Do you thrive in a fast-paced environment and love helping people? We're looking for enthusiastic and... 

Camel Express Car Wash

Fast Track Manager (Ed Temple) Job at Camel Express Car Wash

 ...looking for something more out of your career, the Fast Track Manager position at Camel will put you in a position to succeed immediately...  ...promotions. As a Manager starting out with Camel Express Car Wash, you'll discover that we've hired you to eventually run one of... 

RIT Solutions, Inc.

MOBILE APP DEVELOPER Job at RIT Solutions, Inc.

MOBILE APP DEVELOPER12+ monthsRemoteLocation: 100% remoteEST hours for l, consulting company is West Coast, so some flexibility there...  ...deservesNeed: pp developer, android, iOS Need to have some experience with UX as wellRainmaker experience would be beneficial as... 

AdventHealth Wesley Chapel

Registered Nurse PACU Job at AdventHealth Wesley Chapel

 ...and wellness. \n \n Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health \n \n50,000 sq ft community Health & Wellness Center\n \n Comprehensive womens health center named Inspiration Place...