Job Description: The Role As part of the Learning & Enablement organization, you will work as a member of the Market Enablement team. This role will support various projects across the Client Relationship Group (CRG). Working in partnership with the broader CRG and Intermediary Investment Client Group (IICG) teams, this role will be responsible for the design, development, and creation of impactful learning solutions, leveraging innovative design and media tools. You will ideate, develop, and refine new learning strategies and processes while managing complex learning projects. The Skills and Expertise You Bring Bachelor's degree with at least 2-5 years of relevant work experience in Learning Experience Design Proven background in innovative, effective instructional design and user experience design Ability to identify and leverage an array of learning mediums and tools to drive impact and engagement Strong performance consulting skills Eagerness to innovate and think differently Ability to build and maintain relationships with diverse individuals and groups, both in person and virtually, in a constructive and collaborative manner In-depth knowledge and skills in instructional design and adult learning theory Ability to design and build learning experiences using modern graphic design, video, and authoring tools Ability to lead, design, and develop large-scale projects with tight time constraints Strong communication skills and demonstrated excellence in project management FINRA Series 7 and 63 required or obtained within 90 days Note: Fidelity will not provide immigration sponsorship for this position The Team The Learning & Enablement team is instrumental in ensuring that the FI Intermediary Investment Client group (IICG) and the IWMS Client Relationship Group (CRG) teams have the knowledge and skills necessary to execute on the goals set forth by the business. Our primary focus is supporting the organization from a sales training perspective. Our ability to anticipate business needs and build scalable solutions to enable our sales and relationship management teams is what sets our team apart. Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Training Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. #J-18808-Ljbffr Fidelity Investments Inc.
...and prepares and maintains status reports Acts as liaison for customers Maintains knowledge of company products and customer service processes Education: High School Diploma or GED Required Experience: 2+ years of customer service experience Required...
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