Job Description

Are you passionate about delivering exceptional service and upholding ethical standards? Our Plano-based client is in search of an IT Support Technician to join their team for a 1-year contract to hire position in Plano, TX. The IT Support Technician will respond to all requests within SLA timeframes, depending on ticket severity.

SALARY OFFERED: Up to $25/hour depending on the candidate’s experience, etc.

WHAT CAN BCT OFFER YOU?

• BCT pays up to 60% of medical insurance for employees
• $50k paid life insurance policy
• Home, Auto & Pet Insurance along with Legal & Identity Theft
• Dental & Vision, 401K match, and short & long-term disability insurance
• Flexible Spending Account
• Exceptional company values and culture with annual Anniversary Bonuses
• Referral bonuses ranging from $500 to $2,000

RESPONSIBILITIES:

• Responsible for the triage and execution of IT Support requests. Requests come to the IT Support team via email, phone, and ticket submissions.
• Elevate concerns or broad issues to management.
• Maintain operational responsibilities.
• Adhere to policy and processes. Professionally saying “no” where appropriate.
• Maintain discretion with sensitive tickets such as new hires, terminations, and more.
• Support the development of team training materials.
• Suggest and upon approval, implement changes to enhance our systems and process within ticketing system.

QUALIFICATIONS:

• Bachelor’s degree in IT, Computer Science, a related field, or equivalent work experience.
• Excellent MS Excel skills
• Strong attention to detail & organizational skills
• Strong interpersonal and communication skills.

Apply Now! CP #8474

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