Job Description
Job Description
Job Title: Hotel Van Driver
Department: Front Office
Reports To: Front Office Manager
FLSA Status: Non-Exempt
Salary Range: $18.00 hourly
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The Margaritaville Resort Cape Cod Van Drivers share and strive for excellence and enthusiasm for hospitality. Our mission, vision, and values apply the principles of trust, honesty, respect, integrity, and commitment. We are passionate about delivering exceptional guest experiences through excellence in job performance. The ideal person is motivated and focused on the guest experience in delivering value and results.
Summary:
This position involves transporting guests within and around the resort property, ensuring their safety and comfort, and providing excellent customer service. This often includes shuttle service, guest transportation, and potentially other duties related to resort operations.
Essential Duties and Responsibilities:
Safe and Efficient Transportation Driving guests safely in a van or shuttle, while adhering to all traffic laws and safety regulations.
Route Management Familiarity with resort layouts and routes, and the ability to navigate efficiently.
Providing friendly and courteous service to guests, including assisting with luggage, answering questions, and ensuring their comfort during transportation.
Vehicle Maintenance Maintaining a clean and well-managed vehicle, reporting any mechanical issues, and ensuring all vehicles are ready for operation.
Additional Responsibilities:
Guest Assistance
Assisting guests with loading and unloading luggage or their personal items, helping with directions, and providing information about the resort.
Communication:
Communicating with guests about their transportation needs, coordinating with other resort staff, and providing updates on potential delays or changes to service.
Record Keeping:
Maintaining logs or records related to transportation services, such as route information, guest count, or incident reports.
Safety Procedures:
Following established safety procedures for passenger transportation, including passenger count, seatbelt usage, and emergency protocols.
Key Skills and Requirements:
Qualifications:
An individual must be able to perform each essential duty, task, and responsibility according to the Margaritaville Resort Cape Cod brand standards. The requirements below represent the expectations, knowledge, skills, and abilities. Reasonable accommodation is provided to enable individuals with disabilities to perform essential functions.
Required Minimum Education and Experience:
High School Graduate or General Education Diploma.
All applicants must:
- Be at least 18 years of age.
- Have maturity in judgment.
- Follow all instructions and directives.
- Possess a valid driver’s license
- Pass a background check including DMV
Knowledge, Skills, and Abilities:
- Demonstrates leadership and a self-starter – Possesses a high level of initiative.
- Possess excellent verbal and non-verbal communication skills.
- Effective Listening – Listen carefully and thoughtfully to the ideas and opinions of others.
- Effective Time Management – Organizing time effectively for greater productivity.
- Trustworthy and Honest – Maintains a level of professional conduct respecting valuables.
- Confidentiality – Maintains guest's and others' confidentiality.
- Reason -Applies common sense and understanding and carries out instructions promptly.
- Flexible – Must be able to work a flexible schedule based on business needs, including holidays, weekends, and evenings.
Work Environment:
The work environment characteristics described here represent those employees encounter while performing the essential functions. Employees are regularly exposed to wet or humid conditions, cleaning chemicals, and warm temperatures.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job successfully and include
- Considerable use of your arms and legs, and moving your whole body.
- Lifting 50 lbs. or less.
- Balancing.
- Walking.
- Standing.
- Stooping
- Handling materials.
- Sitting.
Job Tags
Hourly pay, Holiday work, Flexible hours, Afternoon shift,