Help Desk Analyst Job at iCST, Augusta, ME

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  • iCST
  • Augusta, ME

Job Description

Location: Augusta, ME - 100% Onsite

Top 3 Skills:

  • 1 to 3 years of experience in a similar role
  • Experience with Windows OS
  • Must have strong written and verbal communication skills

Job Description:

  • Provides technical assistance, support, and advice to end users for hardware, software, and systems.
  • Provides hands-on technical assistance to business and technical users.
  • Investigates and resolves computer software and hardware problems of users.
  • Serves as a contact for level 1 support.
  • Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
  • Determines whether problem is caused by hardware, software, or system.
  • Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
  • Talks with technical and non-technical co-workers to research problem and find solution.
  • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
  • Experienced with a variety of call-tracking software and systems.
  • Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge.
  • Follow quality standards and displays strong customer service skills.
  • Ability to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.

Job Tags

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