Guest Services Agent Job at BH ISABELA LLC, Puerto Rico

bUJNcjcxRWZ5ekY3YlQzVzlmWEorZWw5dVE9PQ==
  • BH ISABELA LLC
  • Puerto Rico

Job Description

Job Description

Job Description

Overview

The hotel business functions seven days a week, 24 hours a day. All Team Members must realize this fact and be aware that at all times it may be necessary to move Team Members from their accustomed shift as business demands change. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Responsibilities

  • Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.
  • Handle all duties according to hotel policies, procedures, internal rules and standards.
  • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
  • Follow all cash handling and banking procedures to check out all guest efficiently.
  • Perform guest registration and room assignment and accommodate special requests of all guests.
  • Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings). Know how to handle safe deposit boxes.
  • Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations.
  • Balance night audit transactions for daily sales journal information.
  • Reconciles Front Desk and Outlets cash deposits on a daily basis.

Qualifications

  • Able to handle difficult situations
  • Able to work under pressure
  • Guest-focused personality
  • Self-starting individual
  • Fully Bilingual is Required (Spanish/English)

Job Tags

Shift work, Night shift,

Similar Jobs

VocoVision

Virtual Sign Language (ASL) Interpreter - Remote, Oklahoma Job at VocoVision

 ...Description Job Description Minimum 1+ years intrepreter experience required. Position Overview: Were hiring a certified Remote American Sign Language (ASL) Interpreter to support Deaf and hard of hearing students in K12 schools throughout Oklahoma. In this... 

Cigna

Bilingual Health Coach/Health Educator- Phoenix, Arizona Job at Cigna

 ...Job Description Bilingual Health Coach/Health Educator - Cigna Onsite Health - Phoenix, Arizona This role is all about demonstrating...  ...If you require reasonable accommodation in completing the online application process, please email: ****@*****.*** for support... 

Christus Health

NP/PA - Electrophysiology Job at Christus Health

 ...year-round access to outdoor activities including lakes, golf courses, hiking/biking trails. CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system comprising almost 350 services and facilities, including more than 60 hospitals and... 

The Peter G. Peterson Foundation

Research Associate Job at The Peter G. Peterson Foundation

 ...develops and oversees grants to a variety of external partners. In recent months, the team has worked with leading policy analysts from think tanks across the political spectrum to develop analyses of major policy issues, published analyses of major budget proposals before... 

Delta System & Software, Inc.

SAP FICO RAR Consultant Job at Delta System & Software, Inc.

 ...powered advice on this job and more exclusive features.3+ years of SAP RAR (revenue accounting and reporting) experience specializing in...  ...experienceDetail understanding of order-to-cash process, SD/FICO modules integration, BRIM process, IFRS 16, COPA and Revenue Recognition...