Job Description

Housed in a landmarked Beaux-Arts era flatiron building, San Francisco Proper adds unexpected luxury and exuberance to the heart of Mid-Market, just minutes from Union Square, SoMa, Hayes Valley and the Central Market-Civic Center. The hotel features 131 captivating rooms and suites designed by Kelly Wearstler, as well as two distinct settings for all-day dining, chef-driven fare and signature cocktails by BV Hospitality. Before you go, head to the roof to experience one of the area’s only rooftop lounges, with indoor-outdoor dining and majestic, sweeping views of the city.

Job Overview

As the Director of Sales and Marketing, you will hold a pivotal role in devising and implementing sales strategies aimed at driving revenue, boosting brand recognition and ensuring an outstanding guest experience.

Responsibilities:

Sales Strategy Development

• Formulate and execute effective sales strategies to meet revenue targets and optimize profitability
• Identify and capitalize on new business opportunities while fostering robust relationships with corporate clients, travel agencies, event planners, and other key stakeholders

Team Leadership

• Lead and manage a high-performing sales team, establishing clear goals, offering guidance, and motivating team members to achieve exceptional results
• Foster a positive work environment that encourages professional growth and development within the team

Revenue Management

• Work closely with the Revenue Management team to analyze market trends, competitor activities and pricing strategies
• Utilize data-driven insights to optimize room rates, revenue streams and occupancy levels effectively

Public Relations

• Cultivate and maintain strong relationships with local media, influencers and industry professionals
• Act as the hotel's spokesperson, ensuring positive media coverage through strategic media events, press releases, and public relations initiatives

Partnerships & Collaborations

• Identify and nurture partnerships with luxury brands, local businesses, and organizations to curate unique guest experiences and enhance brand visibility
• Negotiate and manage contracts and agreements to establish mutually beneficial partnerships

Budgeting & Reporting

• Develop and oversee the sales and marketing budget, ensuring efficient allocation of resources
• Monitor and analyze key performance metrics, preparing regular reports to track progress and identify areas for improvement

Guest Experience

• Collaborate closely with Guest Services and Operations teams to deliver a seamless guest experience aligned with the hotel's luxury standards
• Continuously seek opportunities to enhance guest satisfaction and loyalty through personalized services and tailored experiences

Requirements:

Education & Experience

• Bachelor's degree in Business, Marketing, Hospitality, or related field.
• Minimum of 9 years of experience in sales and marketing within the luxury hospitality industry, with a proven track record of achieving sales targets and driving revenue growth.
• Prior experience in a leadership or managerial role is essential

Industry Knowledge

• Deep understanding of the luxury lifestyle hotel market, including trends and customer preferences
• Familiarity with revenue management principles and digital marketing strategies, along with knowledge of local market dynamics and competition

Strategic Thinker

• Ability to develop and execute comprehensive sales and marketing strategies, supported by strong analytical and problem-solving skills
• Results-oriented mindset with a focus on driving revenue and achieving business objectives

Leadership & Communication

• Proven leadership abilities, with experience in managing and motivating a diverse team
• Excellent communication and interpersonal skills, essential for building relationships with clients, partners and team members. Strong negotiation and presentation skills are also crucial

Brand Ambassador

• Passionate about luxury hospitality and dedicated to upholding the hotel's brand image and reputation
• Ability to embody the hotel's values and deliver an exceptional guest experience consistently

Adaptability & Resilience

• Thrives in a fast-paced, dynamic environment, capable of navigating and prioritizing multiple projects and deadlines
• Resilient in the face of challenges, with the ability to adapt strategies quickly as needed

Company Overview

Proper Hospitality is a diverse team of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: there is a right way to do things, and anything less just isn’t proper. We are seeking the best of the best—both within and outside the industry—to join us in building a new kind of lifestyle hospitality company, inspired by a centuries-old tradition. Our work is challenging and fast-paced, but above all, it is rewarding.

To achieve our vision—to inspire and transport people—we seek like-minded candidates who embody our ethos, The Pillars of Proper:

• Care Proper: We are natural and gracious hosts to all.
• Achieve Proper: We are committed to excellence.
• Imagine Proper: We are resourceful.
• Present Proper: We have an appreciation for style and culture.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.

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