Job Description
Customer Solutions Architect – Post-Sales
As a Customer Solutions Architect (CSA) on the Productivity Team at LinearB, you will be a key technical advisor responsible for driving successful implementations of our platform post-sale. You’ll partner closely with Customer Success Managers and serve as the technical bridge between LinearB and our customers—guiding engineering organizations to adopt, scale, and maximize the value of our solutions. Your deep technical expertise in DevOps, software delivery practices, and automation will ensure that customers achieve measurable outcomes and long-term success with LinearB. What You’ll Do - Partner with Customer Success Managers to onboard new customers and lead technical implementation of LinearB’s platform, bots, and automation tools.
- Design scalable solutions that align with customers’ engineering workflows, tech stacks, and organizational goals.
- Translate customer requirements into clear technical configurations, integrations, and deployment plans.
- Develop light scripts in Python and/or JavaScript for automation, integration, and data transformation tasks as needed during onboarding or optimization.
- Write and execute SQL queries to analyze data, support troubleshooting, or validate implementation results.
- Support on-premise agent deployments , including light Kubernetes configuration and troubleshooting in customer-managed environments.
- Conduct architecture reviews and provide best practice recommendations for integrating LinearB into CI/CD pipelines, SCM tools, and collaboration platforms.
- Deliver occasional customer trainings and enablement sessions to ensure technical teams are empowered to use LinearB effectively.
- Lead technical onboarding, troubleshooting, and ongoing optimization efforts with engineering teams.
- Act as a technical advisor and thought partner, advocating for innovative use of LinearB within customer organizations.
- Work cross-functionally with Product, Engineering, and Support teams to escalate and resolve technical issues.
- Represent customer voice by providing structured feedback to influence LinearB’s product roadmap and features.
Qualifications - 5+ years in a customer-facing technical role such as Solutions Architect, Sales Engineer, DevOps Engineer, or Customer Engineer.
- Strong hands-on experience with Git-based development workflows and tools like GitHub, GitLab, Bitbucket, or Azure DevOps.
- Deep knowledge of DevOps practices including CI/CD, SDLC automation, and developer productivity tooling.
- Scripting experience with Python and/or JavaScript for light automation, data manipulation, or integration tasks.
- SQL querying skills for customer data analysis, validation, and troubleshooting.
- Occasional use of Kubernetes for supporting our on-prem agent deployments in customer environments.
- Experience delivering customer trainings, demos, or technical enablement sessions.
- Ability to engage both technical and executive stakeholders with clarity and confidence.
- Familiarity with productivity or engineering analytics tools (e.g., LinearB, Jellyfish, Code Climate, etc.) is a plus.
- Experience with Jira and Zendesk is a plus.
- Background in software engineering or infrastructure engineering is strongly preferred.
- Strong troubleshooting skills and a results-driven mindset.
- Excellent verbal and written communication skills.
LinearB Values
- Put the Customer First
- Take Ownership
- One Team
- Show Product Expertise
- Be Data Driven
- Reach for the Next Level
- Listen Curiously & Speak Courageously
LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Job Tags
Full time,