Call Center Representative Job at ROCS Grad Staffing, Fairfax, VA

bXhJczRsSVR4VDE5YlQvVTkvWEkrZXQvc0E9PQ==
  • ROCS Grad Staffing
  • Fairfax, VA

Job Description

The Call Center Representative is responsible for handling inbound and outbound calls to assist customers with inquiries, resolve issues, and provide excellent customer service. This role requires strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and comfortable using various customer management systems.

Requirements:

  • High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
  • Previous customer service or call center experience preferred
  • Strong verbal and written communication skills
  • Ability to handle high call volumes while maintaining quality service
  • Proficiency in computer systems and customer management software
  • Strong problem-solving and multitasking abilities
  • Ability to work flexible hours, including evenings and weekends, as needed

Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional and timely manner
  • Make outbound calls to follow up on customer requests or provide additional support
  • Resolve customer concerns by providing accurate information and troubleshooting issues
  • Document interactions and update customer records in the system
  • Escalate complex issues to the appropriate department when necessary
  • Maintain a positive and customer-focused attitude to enhance the overall service experience
  • Meet or exceed performance metrics, including call handling time and customer satisfaction

Job Tags

Afternoon shift,

Similar Jobs

WakeMed Health & Hospitals

Education Specialist, Provider Coding *remote* Job at WakeMed Health & Hospitals

 ...as the subject matter expert and resource for provider coding education, coding staff education, coding related questions, and insurance...  ...changes to providers and coders in a timely manner. **Eligible remote states include NC, FL, GA, SC, SD, TN, TX and VA.**Department... 

Dunhill Professional Search & Government Solutions

Jr. Cloud Software Engineer Job at Dunhill Professional Search & Government Solutions

 ...Jr. Cloud Software Engineer TS/SCI Security Clearance Springfield, VA We are...  ...of experience in software engineering (internships or personal projects count). Clearance...  ...Kubernetes. Basic understanding of networking, databases, and security principles.... 

VitalCore Health Strategies

Health Services Administrator / Registered Nurse Job at VitalCore Health Strategies

 ...Correctional Health Care, has an opening for a Health Services Administrator / Registered Nurse at Dale Haile Detention Center Canyon...  ...administrative policies and procedures. Coordinates with Hospital Administrators and other external providers on the delivery of... 

Lumen Solutions Group Inc.

Senior Business Analyst - PeopleSoft FSCM Job at Lumen Solutions Group Inc.

 ...Job Title: Senior Business Analyst PeopleSoft FSCM 9.2 (Accounts Receivable & Billing) Job Overview: We are seeking an experienced Business Analyst to support the implementation and enhancement of PeopleSoft Financials and Supply Chain Management (FSCM) 9.2 ,... 

freight forwarding recruiters

Recruiter Job at freight forwarding recruiters

Freight Forwarding Recruiters is hiring across America. Our Recruiters specialize in freight forwarding, logistics and supply chain. Full training provided, no experience required. Work from home, flexible schedule. Apply now for a rewarding career as a recruiter. Take...