The Business Deposit Operations Product Manager is responsible for triaging and resolving customer and colleague product issues for Business Deposit accounts. This role will be responsible for swiftly identifying, researching, remediating, and resolving issues that may arise and will play a key role in reducing risk for customers and Huntington. The Operations Product Manager will work with internal teams to document issues, develop and execute resolution plans, remediate customers when necessary, and communicate outcomes. This role will work closely with first and second lines of defense to ensure regulatory compliance. Duties and Responsibilities include serving as first point of contact for colleagues who experience/identify issues with business deposit products; evaluating customer and colleague complaints and identifying opportunities for product or process improvement to deliver a better customer and/or colleague experience; performing research to identify root causes of complaints and issues through cross-functional team collaboration; partnering with legal, risk, compliance, technology, product owners, and other subject matter experts to appropriately document issues and execute resolution plans; utilizing analytics to identify and forecast P&L impacts of remediation efforts; communicating issues, status updates, customer impacts, and P&L impacts within regular meetings and written communications to stakeholders, including executive leadership; establishing routines with key partners to continuously evaluate new issues and evaluate progress on existing resolution plans; adhering to defined SLAs for documented risk findings; maintaining sufficient issue management documentation; and performing other duties as assigned. Basic qualifications include 5+ years of product or program management, risk management, or finance experience and a Bachelor's Degree. Preferred qualifications include experience with and an understanding of deposit products, deposit risk, and banking systems; knowledge of banking regulations; demonstrated ability to quickly analyze situations and risks, determine paths of action, and execute flawlessly; experience in project planning and management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines; passion for driving results and innovation; and technical skills in Microsoft Office suite.
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