Job Description

Overview

Big Daddy's is a South Florida staple that has been in the community for over 60 years. Over the years, Big Daddys evolved from our popular Big Daddys lounges to neighborhood liquor stores. We are one-of-a-kind combining the advantages of a chain operation with the close-knit sensitivity of a family-operated business. Our vision is to run the friendliest, cleanest, most knowledgeable package store operations possible, with prices below our competitors, with employees who love their jobs. We are seeking an energetic, dependable Sales Associate to join our growing team. You will directly assist customers, process transactions, help merchandise the sales floor, and play a vital role in making our retail experience a positive one. Top-notch customer service skills are a must, as is the ability to learn product knowledge quickly and thrive in a fast-paced environment.

Responsibilities

1. Welcome and greet customers as they enter the store
2. Offer help and provide direct assistance to customers
3. Provide in-depth product knowledge including features, benefits, and overall value
4. Answer customer questions and concerns
5. Attend to unique and individual shopping needs of each customer
6. Cross-sell and encourage beneficial product add-ons
7. Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
8. Explain store-member benefits and encourage customers to sign up
9. Process purchases, returns, and exchanges
10. Handle customer complaints in a calm and professional manner
11. Report anything unusual or any major incidents to management
12. Help organize backstock and perform inventory counts
13. Process newly received shipments
14. Organize and replenish front stock and help merchandise store
15. Maintain a clean and tidy work and retail space
16. Be enthusiastic and informative about all products
17. Help create a positive environment in which to shop and buy
18. Work as a team to achieve sales goals

Qualifications

1. Wine and spirits experience in a retail sales environment a major plus
2. Computer literate; familiarity using POS systems
3. Extremely personable, positive, and approachable
4. Fantastic customer service skills
5. Comfortable standing for long periods of time; can lift 50 lbs. with or without accommodations
6. Ok with shift scheduling, working weekends, and holidays

Benefits

COMPETITIVE STARTING SALARY, SALES COMMISSIONS, PAID VACATIONS, HEALTH INSURANCE, EMPLOYEE DISCOUNTS, 401(K) PROGRAM

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